Plumbing & Home Renovations Testimonials

Ken Griffin Plumbing Services, Inc. is appreciative of the comments and suggestions it frequently receives from its customers. The thoughtful and thorough review of each customer's feedback permits the company to continually refine and/or improve its work processes and product lines (Click here to provide customer feedback). The company is keenly aware of a prospective customer's need to seek historical information detailing the company's past and present level of performance and overall customer satisfaction. To satisfy this need Ken Griffin Plumbing Services, Inc. encourages new customers to request references and to exploit the various online websites that maintain this type of information about our plumbing company and our competition.

Washington Consumer Checkbook
Angie's List
Better Business Bureau of Baltimore

We are proud to announce that we have just been recognized by Angie's List with their Super Service Award for 2012! This is the highest and most prestigious award that Angie's List has to offer. It is said that less than 5% of service companies meet the requirements to even be considered for this award and even fewer companies actually receive it. The award celebrates our dedication to customer service, focus on high quality work and proves that we are highly recognized by customers.

We have also recently become accredited by the Better Business Bureau and have improved our overall rating from an A to an A+. Becoming accredited by the Better Business Bureau means that we are committed to making a good faith effort to resolve any complaints made by our customers. Our A+ rating was calculated on a rating system of 17 different elements.

You should also take a minute to check out our excellent customer ratings in the Washington Consumer Checkbook!

 

Testimonials - Plumbing:

"On October 4, 2010, our 8-year old gas hot water heater stopped delivering hot water. We called your firm early on October 5th, and your plumber arrived promptly. He was thoroughly professional, highly knowledgeable, and extremely cordial. He rapidly assessed the problem with our hot water heater and quickly and efficiently effected a repair. Thanks to your plumber, we not enjoy an ample supply of hot water again. He is a credit to Ken Griffin Plumbing Services."
- Frederick B.

"I now know why your customers vote you as the "Best Plumber in Howard County since 1998"; I am also now pleased to say I AM ONE OF THEM!!!"      

- Jim S.

"Thank you for your prompt, professional service this past year. I am looking forward to working with you on my master bath renovation in the spring."
- Linda W.

"Just a note to express our appreciation for your splendid service. From the high drama of having the HEAVY cast iron whirlpool tub, to the installation of the new soaking tub, we are appreciative of your efforts and strong backs! Your plumber was great with his 'can do' attitude. We'll happily refer our friends to you for their plumbing needs!"
- Annette

"The two servicemen were very efficient and worked together as a team. They were nice and quiet and left no mess at all and explained the difference in the flush. Thank you for your time."
- Roy G.

"Just a note to say how pleased I am with the work done by Ken Griffin Plumbing. From the first call to Kathy, to the plumbers who did the work on a very cold day, everyone was very professional, knowledgeable, friendly and dependable. I will definitely call Ken Griffin Plumbing for all my plumbing work. Thanks."
- Monica T.

"Congratulations to all of you for your continued hard work throughout the year! I miss you guys and think of you and the office often!"
- Bonnie and Mark

"Just a short note to let you know that we are extremely pleased with the job your crew did in our basement; especially your plumber. He is not only a highly skilled plumber but also a wonderful man."
- Dave and Marie D.

"Thanks so much for the excellent workmanship!"
- Alan and Thom

"Thanks for the good work!"
- Ken L.

"It fits! It fits! Thanks so much."
- Barbara A.

"Thanks for your professional and friendly service. We appreciate how you dealt with us and how you brought our problem to a quick resolution."
- Paula M.  

"Thanks so much for all your patience and help. You all did a wonderful job and we enjoyed doing business with you."
- David and Cindy B.

"I would ABSOLUTELY recommend your services to others! The problem was quickly diagnosed, explained clearly, and repair options were given. Very professional throughout, pleasant and engaging. Wonderful to see pride in good workmanship and desire to build customer confidence through polite, efficient and excellent work and communication. Just wish we had found you sooner- after unhappy experiences with 2 other plumbing companies in Howard County."
- Debbie M.

"All of you office staff and crew were anxious to please. We would recommend your plumbing services with enthusiasm! From Ken's first visit to discuss the projects, to the selection of fixtures and tile with Kathy's patience, to the very skilled, professional, well-trained, friendly, and courteous crew, to the final outcome- we are happy customers! MANY THANKS! You are definitely the 'BEST OF HOWARD COUNTY'."
- Pat and Fred G.

"Thank you! I appreciate that you still consider me a special customer. I think of you both often as I appreciate the help and workmanship you produced around my home. All the best."
- Alice I.

"I wanted to let you know how pleased we were with your employee. He was courteous, neat, and professional. Now we see why your company was voted #1."
- Rita L.

Testimonials - Home Renovations & Remodeling:

"Thank you so much for the great work on the powder room and laundry room. It looks wonderful and I am very pleased with the job. Thank you and your company for all your hard work."
-Linda P.

"Thanks for a job well done! The master bathroom upon completion far exceeded our expectations. Not only did the work increase the valve of our home, but it also increased the enjoyment that we will get from having an expanded and updated bathroom. We will be happy to recommend your company to all of our friends and family."
-Jim and Binki

"Just wanted to let you know how satisfied I am with the conversion of my soaking tub to stall shower. Everyone involved was efficient, polite and kept any dust to a minimum. Your plumber did a great job in repairing and touching up the ceiling! I have used your services before and when the occasion occurs will again. I would not hesitate to recommend your company and its professionals."
-Fran W.

"Thank you very much for the wonderful bathroom renovations you did for us, especially under a very tight time table and not always under the best circumstances. Your courtesy, professionalism, and superior customer service were always evident and we love the end products! We always highly praise your company and will recommend you to everyone! The glass shower door was completed today (yeah!) and it looks great. Charles and I are so grateful for all you did for us during a very challenging period in our life- you are angels!"
-Lisa D.

"While this message is a little premature, since we still have the patching, I felt strongly that I should especially commend your on-site staff for being very professional in EVERY WAY over the last two days. Because of this effort by you and your company we experienced virtually no inconvenience for a project of this size."
-Jim S.
 
"We are extremely pleased with the results. I can not thank you enough for making it happen, and happen so quickly. The addition has made the last few months very easy for the family, since we all get up and out of the house within an hour or so of each other. You were wonderful to work with and the staff who came to work at the house were cheerful, neat and professional. Please thank them for me."
-Susan F.

"Just a note to say thank you so much for all you have done to transform our bathroom! What was 'just a bathroom' into what feels like a 'spa'. Everyone involved was so professional and courteous. The work area was always cleaned up after they finished for the day! Kathy, your creativity and support through this process helped make our new bathroom what it is and we can't thank you enough!"
- Doris and Rick E.

"Thank you so much for my beautiful bathroom. We love it!"
- B.

"We're very pleased with everything. It all turned out better than expected and the furnishing all fell into place really well. You all were fantastic. We're forever grateful."
- Helen E.

"Thanks so much for the great bathroom and hallway. We love it! Such luxury!"
- Rosanne

"Thanks for your attention and coordination. You made the whole process a lot easier. I'm pleased with all of the work and have highly recommended your company to my friends."
- Katie L.

"We are very pleased with the finished work and are glad that we decided to add the second strip of accent tile. It really adds to the finished project. We especially would like to compliment your tile specialist. He was professional, meticulous, proficient and neat! He is to be cited along with the rest of your staff. Thanks again and good work!"
- Jane D.

"We couldn't be more pleased with the outcome of our bathroom remodeling project. Your staff was extremely professional and pleasant to work with. We will contact you when we are ready to start work in our smaller bathroom in a few months. Thanks again for all your input and advice on this project. We look forward to working with you again."
- Nancy and George

"We wanted to thank you for the great job that you did on our recent bathroom project. Everyone involved acted professionally and provided courteous service. We are very pleased with the design in the bathroom, products used and the installation. Thank you again and we look forward to using Ken Griffin Plumbing in the Spring/ Summer for our next bathroom project."
- Chris and Michele H.

"Thanks again for all your help in creating our spectacular bathroom! We couldn't have done it without you! Please feel free to use us as a reference for prospective customers. Thanks."
- Marilyn

"It has been over a year since you finished the renovation of our master bathroom, and not a day has gone by that I haven't appreciated the beautiful results! From your wonderful assistance in helping us design and select all of the fixtures and tile, to the final product, this was a terrific experience for us, and we are so pleased (and have gotten numerous compliments, as well). I have been holding these pictures for months and months, even though it was always my best intention to send them right off to you. I hope you will put them in your 'Satisfied Customers' book, as an illustration of how to take an ugly crammed 70's style bathroom (with pink fixtures, no less), and turn it into an elegant and spacious spa. I thank you for the diligent care and craftsmanship that made the project a delight."
- Pamela S.

"Thank you for everything. Your coordination and communication made this project much easier for us. We love the new bathroom. I've had remodeling done before and it has never gone as smoothly as it did with you. Everyone in the company acted in such a professional manner, it was a pleasure working with you all. I would recommend you to anyone without hesitation."
- Sharon and George

"We want to thank you for your patience with us while trying to get the work completed on our powder room, in the midst of our personal crisis this summer. It isn't often that we get to connect with the people behind the business card, and we appreciate you both having us in your thoughts. Thank you so much."
- Kevin and Susan S.

"We just wanted to thank you for the wonderful work you personally and your men have done! We are enjoying our newly renovated bathrooms tremendously. They are so attractive and functional. We also appreciate all the other plumbing work done throughout the house. Everything is great! You are the best!"
- Cathy N.

"You guys did a great job on our 2 bathrooms in the summer of 2007."
-Dave H.

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Top Areas / Zip Codes we service:

Ellicott City, MD: 21042, 21043
Columbia, MD: 21044, 21045, 21046
Clarksville, MD: 21029
Sykesville, MD: 21784
Fulton, MD: 20759
Olney, MD: 20830